FOR TRADE & CONSTRUCTION BUSINESSES
More enquiries followed up. Less chasing after hours.
Missed calls, quote follow-ups and review requests - handled by systems we set up and manage for your business.
DOES THIS SOUND FAMILIAR?
Good enquiries. Busy days.
Follow-up that slips through the gaps.
You can be excellent at your trade and still lose opportunities when there is nobody available to respond.
The phone rings while you are on site
The customer leaves a message - or moves on to another business before you can call back.
Enquiries arrive after hours
A website enquiry waits overnight, with no acknowledgement or clear next step.
Quotes get sent, then forgotten
You have done the work to quote. Following up consistently is harder when the next job needs your attention.
Happy customers never leave a review
The job is finished, but asking for feedback becomes another task on a busy to-do list.
how it works
See what happens after a missed call.
When you cannot answer, an automated message can acknowledge the customer’s call and collect a few details for your team to follow up.
Demonstration only. No availability or booking is promised.
Your team receives
• Customer name and contact details
• A summary of the enquiry
• A notification to follow up
• A record of the conversation
You decide how to respond, what to quote and when to book the work.
The system handles the acknowledgement and information gathering. Your team handles the customer relationship.
beyond the first enquiry
Keep quotes moving.
Make reviews easier to request.
Follow up without the daily chasing
After a quote is sent, a message can check whether the customer has questions and invite them to reply.
Example message
Hi Sam, just checking you received your kitchen quote. Any questions we can help with? Reply here and our team will get back to you.
Ask for feedback at the right time
After a completed job, send a polite review request with a direct link. Make it easy for customers to share their genuine experience.
Example message
Thanks for choosing us, Sam. We would appreciate your honest feedback. You can leave a review here: [review link].
Messages use your business name and approved wording. Follow-up stops or changes when the customer responds, opts out or their enquiry status changes.
local experience, practical support
A business conversation in a language you understand.
I’m Brendan McGill, founder of SME AI Works. I have more than 25 years of leadership and business development experience across building, civil construction and trade services.
I understand how easily follow-up gets pushed aside when your team is busy delivering work. I help you identify the gaps, choose a practical system and put it into operation.
You deal directly with me, with support based on the Sunshine Coast.
Brendan McGill
Founder, SME AI Works
Sunshine Coast, Queensland
25+ years of industry experience • Australian-based support • Setup and ongoing management
A CLEAR PATH FROM ENQUIRY TO LAUNCH
We handle the setup.
You keep running the business.
01
Understand your business
We review how calls, enquiries, quotes and customer follow-up work today. Then we recommend a system and agree what success will look like.
02
Build and test your system
We configure the agreed connections, messages and workflows. You approve the wording, and we test the customer journey before launch.
03
Launch and support your team
We show your team the tasks they need to know, monitor the agreed system and help resolve issues as you begin using it.
We confirm your launch schedule after checking access, integrations and any phone-service requirements.
OUR SYSTEMS
Choose the help your business needs.
Start with a focused system. Add more only when it makes sense for your business.
We explain setup and ongoing costs, including any phone, SMS, email and AI usage charges, in your written recommendation before you decide.
MAKE THE DECISION WITH YOUR OWN NUMBERS
Would better follow-up
pay for itself?
The value depends on your business: what an extra job contributes after direct costs, how much time follow-up takes, and where enquiries currently slip through.
What would one more booked job - or fewer hours chasing quotes - mean for your business?
Clear Expectations before you commit.
During your free business review, we look at how you handle enquiries, quotes and customer reviews. Together, we identify where better follow-up could make the biggest difference.
You receive a written recommendation outlining the system, setup and ongoing costs, and how we’ll measure progress. Any usage charges are explained before you decide.
You can then assess whether the potential value justifies the cost - with no obligation to proceed.
FAQ
The questions worth asking first.
Will I need to replace my website?
Usually we can work alongside your existing website. We check its forms and connections before confirming what is required.
Can I keep my current phone number?
We assess your number and phone setup first. We explain any forwarding, connection or number changes before you proceed.
Will this replace my staff?
The system supports your team with acknowledgement, information gathering and follow-up. Your team remains responsible for advice, quoting and service delivery.
Will it work with the software I already use?
We review compatibility before quoting. Where a direct connection is unavailable, we explain the alternatives and any manual steps.
Who controls the messages and customer information?
You approve the message wording. We explain access, data processing, retention and export arrangements before setup.
What will the business review involve?
A 30-minute conversation about your enquiries and follow-up. We identify useful improvements and recommend a next step, including whether our service is a fit.
You approve the message wording. We explain how customer information is accessed, processed and protected before setup. Read our Privacy Policy for details.
BOOK A FREE BUSINESS REVIEW
Find the follow-up gaps worth fixing first.
In a free 30-minute call, we will look at how enquiries reach your business, where follow-up gets delayed and what could be improved.
You will leave with a practical next step and a clear view of whether SME AI Works is right for your business.
No obligation. No technical knowledge needed.
Choose a time that suits you
Free business review • 30 minutes
Making AI work for Australian business.
Sunshine Coast, Queensland, Australia
© 2026 SME AI Works. All rights reserved. SME AI Works is a trading name of VB Communications Pty Ltd.